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Customer Service: Mon-Fri 9AM-5PM ET

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Policies And Disclaimers

(a) Products / Orders

"Please note! Some images you see on our website are generic images supplied by the manufacturers. You're exact item may look different. When ordering an item please read the description and attached specification sheet carefully. When in doubt, please contact our sales staff and let them know the exact description of the item you are looking to order."

Our equipment is primarily designed for commercial use. We do not recommend the use of commercial products in a home setting because of safety and operational concerns.

Images and specification sheets are supplied by the manufacturers. Sometime they may use a generic image so please be sure to read descriptions for product details. If you need more information please feel free to call our product specialists.

We carry too many items to keep everything in stock. Please be advised that while most orders are shipped immediately, a 1 to 3 week lead time for non stock items in this industry is considered normal. If you have an urgency, please contact your sales consultant or call 315-352-4216 to verify the lead time for your item(s).

Your order is typically processed within 12 business hours. If you require Express handling, please either contact your salesperson or call 800-555-0666 x 0 and ask for order processing. A $40 charge will apply.

Please note, certain manufacturers require a minimum order. Minimum order requirements will show up in the shopping cart. (Typically, $100 - $150)

(b) Pricing

We will always make every effort to match another dealerís quote. Our price guarantee only applies to published prices for items listed on our website. Items need to be an exact comparison, including freight, accessories, etc. In unusual circumstances (if for instance we believe that the competitor's price is an error) we reserve the right to not match a price.

Website prices are for pre-payment or lease. Orders for credit may be subject to additional processing fees.

Despite our best efforts, as the prices are updated electronically, and a small number of the items in our website may reflect incorrect prices due to computer or human error, etc. Rest assured, however, that we verify price changes on a regular basis. If the correct price is lower than our stated price, we will charge you the lower amount and ship the item to you. If the correct price is higher than our stated price, we will contact you before shipping and you will be able to cancel your order. Listed price can change at anytime without notice. Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken cartons. Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight amount above what is shown in our system. In this case you will be notified as soon as possible. You will also have the option to cancel the order at that time. E. Friedman/CKitchen.com reserves the right to reject an order at itís own discretion.

We only collect sales tax for orders shipped to NY.

(c) Cancellation/Damages/Return Policy

Cancellations will incur a processing fee. If the item has already been manufactured, you may incur a manufacturer's mandated cancellation fee and some items may not be cancel-able. Returns require prior authorization and may be subject to freight & restocking charges. The item will need to arrive in new condition. Please note: Some manufacturers may not accept returns at all (like the Traulsen G series). All returns must be initiated shortly after receipt of items.

Used equipment cannot be returned.

(c)a Important: Shipping/Receiving Instructions

(d) No Warranties, Representations, or Liabilities

Except to the extent that such warranties or representations are implied by law and cannot be excluded, E. Friedman Associates, Inc. makes no warranty or representation regarding the quality, currency, accuracy, reliability, performance, completeness or fitness for purpose of any part of the information and content on this site, or on any pages or sites linked to this site. In particular, E. Friedman Associates, Inc. does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage. To the maximum extent permitted by law, E. Friedman Associates, Inc. is not liable (whether in contract, negligence or otherwise) for any loss or damage arising from the use of this content and information.

All claims for damage, consequential or otherwise, shall be limited to the manufacturer.
We cannot take responsibility for local codes and regulations, which is the sole responsibility of the buyer.

All staff recommendations or suggestions should be independently verified as we cannot take responsibility for your final selection. Other sources of information are manufacturers specification sheets posted on our site and by contacting the manufacturer directly; you can find a complete list of phone numbers here.

(e) Information and Content

The utmost care was used in preparation of this website but we cannot be responsible for errors or omissions. The information and content contained in this site is for preliminary and general information only and does not constitute legal, financial or other professional advice. You must not rely on any information or content contained in, or omitted from, this site without obtaining independent advice.

(f) Links

E. Friedman Associates, Inc. is not responsible for the information or content of any site accessed, or linked to, via this site. Links to other sites are provided for convenience only and do not represent any endorsement, sponsorship or approval of the products or services offered by the site owner or the information or content on such sites.

(g) Intellectual Property

Unless otherwise stated, E. Friedman Associates, Inc. does not warrant or represent that the information on other web sites does not intentionally infringe the intellectual property rights of any person anywhere in the world. Friedman Associates receives product information, product images and other information contained on this site from a wide variety of sources which include but are not limited to product manufacturers, vendors, news outlets, and search engines. Please notify us of any specific copyrighted images or content found on our site at info@ckitchenoutlet.com and we will be happy to remove the content.

(h) Communication

Any deviation of the terms and conditions above must be confirmed in writing by E. Friedman Associates.