Shipping Policy

IMPORTANT information regarding your delivery:

Your delivery will come by a national carrier. By law they are only required to deliver to a loading dock. If you don’t have a dock and your item is heavy, you will need to take your item off the truck so please have someone available. If you need 24-hour notice before delivery please let us know. If you do not have a loading dock please request Lift-Gate or Inside delivery (see below). For larger items, we highly recommend that you pre-measure your doorways to make sure it will fit through. You must be able and available to receive your merchandise when the truck arrives especially if delivery arrangements have been made. If the truck needs to return another day, storage and/or re-delivery charges may apply.

VERY IMPORTANT!

Do not sign for or accept any package without opening the box & inspecting for damage! We suggest that you always mark "POTENTIAL HIDDEN DAMAGE" on the delivery receipt unless you are 100% sure that your item is in perfect condition. Otherwise, the freight company will dismiss any claim for concealed damage if your item was indeed damaged during shipment. If any damage is clearly visible, don’t accept the item. If you wish to accept the item, be sure to note on the bill of lading any packaging or product damage. In either case, please contact the trucking company immediately to file a claim.

Shipping Terms:

Free Freight means free shipping to anywhere in the United States, except Hawaii and Alaska (Manitowoc ice machines include free shipping to Hawaii, Alaska and most of Canada). If you need delivery to Hawaii or Alaska, please call 646-442-7740

Lift-Gate Delivery ($125 per manufacturer unless specifically noted otherwise) – Lift-gate delivery is where the freight carrier uses a lift to lower your equipment to the ground. If you do not have a loading dock and lift-gate is required please let us know at the time of the order so we could arrange it for you. Please also note that Lift-Gate Delivery is to curb side, and it is the purchasers’ responsibility to bring the unit indoors. If you need help to get your item inside you might want to consider our Inside Delivery service (see below).

Inside Delivery (Call or request price at checkout) – Inside Delivery is when the carrier will move your equipment into your building. This is assuming that it’s on the first floor and the carriers don’t have to carry your merchandise up or down any staircase.

E. Friedman Associates, Inc. cannot guarantee shipping time (or manufacturing time, when item is not currently available). If you require your equipment on a set date, please order early and allow ample time for the delivery.

We only collect sales tax for orders shipped to NY.